What if I have a question about my tux order?
If you have a question regarding your order, please contact our store.
Do I need to make an appointment?
No, you do not need to make an appointment. However, you are welcome to do so, and we do recommend that you at least contact our store to find out when would be the best time to come in.
How far in advance should I rent my tuxedo?
We recommend that you contact our store and schedule an appointment as soon as you know of an event for which you will need a tuxedo. The minimum time required is 7 days before the event is scheduled.
EXCLUDING OUR IN-STOCK TUX: Any rental order placed within 5 days before the event, may have a $20 "rush" fee will applied to the order.
For a wedding we recommend that you book your wedding party and select the tuxedo styles at least 2 - 3 months before the wedding date.
I'm out of town, how do I get measured?
OYou can be measured locally by a tailor of formalwear store. Just fax or call us with your measurements and we will do the rest. Click HERE for our printable measurement form and instructions.
What if I'm going on a cruise or an extended honeymoon or vacation?
Our standard rental is a weekend or 3 day period. We also offer one and two week extended rentals. Please contact us for more information.
What if I change my mind or have to cancel my order?
Changes or cancellations to your order prior to 14 days before the event date can be easily accomodated. A $10.00 fee applies for cancellations. If you need to make a style change within 14 days prior to the scheduled event, we will do our best to accomodate you. Due to demand cancelled orders within 7 days of the event will not be refunded.
When may I pick up my tuxedo?
The tuxedos arrive in our store 2 - 3 days prior to the event date. As the tuxedoes arrive, we will call the customer and make arrangements to come in for the final fitting.
When does the tuxedo need to be returned?
Weekend rental return due dates are Monday before 7:00 pm unless otherwise noted on your rental contract. A $25 late fee will be charged for each day the tuxedo is not returned after the return due date. |